General conditions

1. Initial provisions

i. According to the terms and conditions set out here, we define the relationship between Francesca De Biase's individual firm DB STORE, based on Via Settefontane 15, Trieste, TS 34139, as a seller and manager of the e-shop available at, and our customer, with whom we enter into a purchase agreement.

ii. We adopt identical criteria for all our customers and provide them with the same benefits, regardless of whether they are consumers or not. Therefore, the rules set out in the Terms and Conditions are valid for all our customers.

iii. These Terms and Conditions are primarily related to the purchase of goods at our e-shop and, as a result, will apply to the purchase of goods made both through customer service and at one of our non-virtual stores.

2. Conclusion of a purchase agreement

i. You can enter into a remote purchase agreement with us through the e-shop or our customer line, or in person by going to one of our stores.

ii. In the case of a long-term purchase agreement, the order placed by sending the order on the website or by calling customer service will be a purchase agreement proposal. The order will remain valid for a period of twenty-one (2) days and we will confirm the receipt by e-mail. The purchase agreement will then be finalised when we accept the proposal, which is spelled out in the form of shipping the ordered goods. We will inform the customer of the shipment of goods by e-mail.

3. Withdrawal without specifying reasons

i. The law provides for the customer to withdraw from a contract concluded on the Internet or over the telephone without obligation to specify any reason, within fourteen (14) days of the delivery of the goods. At our company, every buyer is entitled to withdraw from the contract without providing any reason within ninety (30) days of the delivery of the goods. This rule will also apply to purchases made in our non-virtual stores.

ii. If the customer wishes to exercise that right, he must inform us of his decision to withdraw from the contract within that time limit. To do this, the best way is to contact us at or call 0642505.

iii. In the event of termination of the contract, we will refund the purchase price of the goods to the customer, but we will not return any delivery costs incurred to the purchase. The amount of the refund, whatever it may be, will be refunded without delay, no later than fourteen (14) days from the date of withdrawal. However, the law allows us to wait for the return of the goods before making the payment. For the refund, we will use the same method used by the customer to pay the purchase price, except for different agreements.

iv. The customer must return the goods without delay, no later than fourteen (30) days from the date of withdrawal, sending them DB STORE TRIESTE Via Settefontane 15, Trieste, TS, 34139. In this case, the customer will in support the costs associated with the return of the products.

v. It should be noted that, according to the law, the customer will be held responsible for any reduction in the value of the goods, resulting in the treatment of the goods that is not limited to how essential it is to ascertain its nature, properties and functionality (for example, garments worn without a label).

4. Complaints

i. If the products are defective, we may recognize the customer for compensation in the form of a voucher. The customer will also be entitled to ask for the elimination of the defect by delivering a replacement product or repairing the delivered product. In the event that the elimination of the defect is impossible or considered by us to be unreasonable. The customer will be entitled to request a discount on the purchase price or withdraw from the contract.

ii. Products will be considered defective, in particular, when they do not present the usual properties or characteristics indicated in the presentation, do not serve the intended purpose, do not comply with regulatory requirements or have not been delivered in the agreed quantity. It should be noted that increased sensitivity or an allergic reaction to delivered products cannot in itself be considered a defect.

iii. We would be happy to answer any questions regarding any complaints at or on 040 064 2505. Please send the disputed goods to DB STORE Via Settefontane 15, Trieste, TS 34139. You can also file a complaint directly at our store.

iv. v. We will inform the customer by email or text message about the progress of the complaint, in particular on its receipt, as well as any acceptance or denial. It is also possible that the customer is contacted by us by phone.

v. The decision on the complaint will be timely. The process of the complaint, including the elimination of the defect, will not exceed thirty (30) days; otherwise, the customer will be entitled to withdraw from the purchase agreement. Customer cooperation is essential to meet these timelines.

If a complaint is justified, we will in support the costs of returning the products.

5. Payment and shipping method

i. You can select the payment and shipping method by selecting from the options offered. Before the order is shipped, we will notify the customer of the payment method and the method of the selected, along with the related expenses.

6. General information

i. Under the Sales Registration Act, the seller is obliged to issue a receipt to the customer and to register the sale online with the tax authority in the event of a technical failure within no more than forty-eight (48) hours.

(ii. For any dispute that may arise in connection with this agreement, you will be able to activate an out-of-court dispute resolution procedure in accordance with the requirements of articles. 141 and ss. of the Consumer Code. In the event that you activate the above procedure, you are guaranteed to participate in an attempt at friendly settlement that you may promote before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce. You are also entitled to take advantage of the online dispute resolution procedure available on

iii. The contract will be entered into in Italian and will be regulated according to Italian law.

iv. All prices of products and services are already expressed as well as VAT applicable at the time of order shipment. In the case of changes in the VAT rate before the purchase agreement is finalized or before the shipment of the goods, the customer will have an obligation to settle any differences in debt due (in view of the selected payment method); on the other side, the seller agrees to promptly ask the customer by e-mail for payment indications to pay the customer any excess differences with respect to the original purchase price paid.

v. Sending the order accepts the submission of the tax document electronically. The tax document will be sent along with the order shipment email. However, if you would like to receive the tax document in paper form, please send us a message and the tax document will be sent to you along with the goods.

All prices, including discounted prices, are valid until further notice or stock run out.